Terms & Conditions

FIELD OF APPLICATION
We carry out your order or our delivery exclusively in Switzerland and the Principality of Liechtenstein and in accordance with the General Conditions of Sale in force at the time of the order. Conflicting terms and conditions are not part of the contract.

TERMS OF SALE
 
THESE TERMS OF SALE CONTAIN VERY IMPORTANT INFORMATION REGARDING YOUR
RIGHTS AND OBLIGATIONS AS WELL AS CONDITIONS, LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
 
YOU ARE REQUIRED TO ACCEPT THESE TERMS PRIOR TO PLACING ANY ORDER ON THIS
WEBSITE, AND BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU ARE
BOUND BY THESE TERMS.
 
THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. PLEASE READ IT CAREFULLY.
 
These terms of sale (“Terms”) apply to the purchase and sale of products (“Products”)
through www.swissdiamond.ch  (the “Site”) or through any other means, and constitute a legally binding agreement between the individual (“Customer” and/or “you”) using the Site and/or purchasing the products and Swiss Diamond International SA (the “Seller”). The Terms are subject to change by Seller without prior written notice at any time, in Seller’s sole discretion.
 
The latest version of these Terms will be posted on this Site, and you should review these Terms, as well as our Privacy Policy, before purchasing any product through the Site or otherwise.

CONCLUSION OF CONTRACT / TRANSFER OF RISKS /
WITHDRAWAL
1. The contract is concluded when we accept your order with our order confirmation; we will send you the order confirmation by e-mail.
2. We reserve the right to carry out a credit check after the conclusion of the contract and to withdraw from the contract if the result is negative.
3. If the customer is a consumer, the risk is transferred to the customer upon handover of the goods. III. right of withdrawal
1. A customer who is a consumer may revoke his contractual declaration within seven days without giving reasons in text form (e.g. letter, fax, e-mail) or - if the item is left with him before the deadline - by returning the unopened goods. The period begins after receipt of the order confirmation or delivery of the goods to the recipient. The revocation must be sent to:

Swiss Diamond International SA
Rue des Sablons 2
CH-3960 Sierre

Téléphone +41 27 4569 39 35
Télécopie +41 27 456 39 36
info@swissdiamond.ch

2. In the event of an effective revocation, the services received by both parties must be returned (termination of the contract according to Art. 109 para. 1 OR, excluding Art. 109 para. 2 OR). If you cannot return the service received to us in full or in part, you must compensate us for the value in this regard. You do not have to pay any compensation for deterioration of the goods, for which you are not responsible.
3. Goods that can be shipped by parcel must be returned at the seller's risk. The customer must bear the return costs if the goods delivered correspond to those ordered.
4. The right of withdrawal does not exist for the order of goods manufactured according to the customer's specifications or clearly tailored to the customer's personal needs (custom-made products).

SALES; PROMOTIONS
Swiss Diamond is happy to be able to offer you sales and promotions from time to time, and we understand that sometimes they are ill-timed compared to when you may have placed your order. Therefore, any order the you place we have a price guarantee in place for seven (7) days. This means that if you place an order and our prices change within 7 days of the purchase, you can contact us and we will refund the difference. You must contact us within seven (7) days of the price change.

DELIVERY, SHIPPING COSTS, RETURN COSTS
1. We are entitled to make partial deliveries if some of the ordered goods are temporarily unavailable. In any case, we will bear the resulting additional shipping costs.
2. In Switzerland, we usually deliver within 2-5 days of receipt of the order. If we do not have the ordered goods in stock - for example due to high demand - we will inform you immediately of any delays caused by this.
3. If you exercise your right of withdrawal, you will have to bear the costs of returning the goods if the goods delivered correspond to those ordered.

PAYMENT TERMS
1. We accept payment by credit card, Shop Pay, Google Pay, Klarna or PayPal.
2. Set-off and retention rights are excluded, unless your counterclaim has been recognized by us or has been legally established.

RETENTION OF TITLE
All delivered goods remain our property until full payment.

CLAIMS FOR DEFECTS (WARRANTY)
1. If the goods delivered by us are defective, you can opt for the remedy of the defect or the delivery of goods free of defects (subsequent performance) within the framework of the statutory provisions. If the supplementary performance fails, you can reduce the purchase price or - in the event of a significant defect - withdraw from the contract.
2. We are not liable for damages that have not occurred to the goods themselves or other financial losses. This limitation of liability does not apply:
a) in the event of intent or gross negligence on our part or on the part of our vicarious agents,
b) in the event of personal injury,
c) for damages caused by the defect of a quality guaranteed by us,
d) for claims arising from the Product Liability Act.

PRIVACY POLICY
If you have any questions regarding privacy, see Swiss Diamond's privacy policy.

CHOICE OF LAW AND LOCATION
1. Swiss law applies exclusively, to the exclusion of ONU sales law.
2. The place of jurisdiction for business transactions with entrepreneurs is the registered office of the seller. We are also entitled, at our discretion, to sue at the registered office of the customer.

Sierre, mars 2025