Shipping & Returns
Shipping Details
We ship to any location in Switzerland and Liechtenstein. We do not ship outside of Switzerland and Liechtenstein at this time. Shipping is calculated based on item weight and distance from our warehouse. Rates are determined by Planzer.
Free shipping is only available for orders above 80CHF.
Swiss Diamond Return Policy
Want to hold a piece of Swiss Diamond before you replace your whole kitchen? We get it!
Items may be returned unused and in their original packaging within 30 days of purchase for a full refund, replacement or exchange. Just keep your packing slip from your order. Simply email our customer service team at info@swissdiamond.ch, and we will email you a return label depending upon the method it was shipped to you originally. All you need to do is drop it off at the respective location/store. Swiss Diamond pays return shipping fees when you use our label; you pay nothing!
Please note: Swiss Diamond small goods, including peelers, single kitchen tools, felt pan protectors, and replacement parts (handles, knobs, and tempura racks) are not available for returns.
If you prefer not to use the return service, please enclose the following information with your return to expedite your refund:
Full name and address
Order number (this is the PO number on your order)
Reason for return
Desired action (replace item, exchange or refund)
Ship to:
Please Note: Shipping Fees are not refundable.
Swiss Diamond Warranty Policy
Each piece of Swiss Diamond cookware is covered with a Limited Lifetime Warranty to protect the consumer against manufacturing defects. If your item has a manufacturing defect, please contact: info@swissdiamond.ch. The warranty expressly does not cover normal wear and tear or misuse. See Our Use & Care Instructions for details.
If your pan is starting to show a black/brown carbon build-up that does not remove with normal washing or has begun to lose its nonstick release properties, please see the Use & Care Instructions for more information on a deep cleaning method to restore the surface.
When will my order arrive?
To calculate shipping times from our warehouse to your location, use the Planzer Site: https://www.planzer.ch/en/transport-en/parcels/. Our warehouse is located in Sierre, Switzerland.
